Betting should be an entertaining pastime, not a source of financial stress or personal harm. poi888 provides every member with a comprehensive set of responsible gaming tools — including deposit limits, session time-outs, and self-exclusion — alongside round-the-clock support from trained advisors.
poi888's responsible gaming framework rests on six core commitments that we apply consistently across all products — sports betting, casino games, and lottery.
poi888 enforces a mandatory minimum age of 21 for all members. Every account undergoes KYC identity verification to confirm age before any real-money activity is permitted. Accounts found to belong to individuals under 21 are closed immediately and funds are returned.
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before the new cap becomes active — a design choice that prioritises your long-term wellbeing over short-term impulse.
The session time-out feature lets you step away from the platform for a defined period — from 24 hours up to six weeks. During a time-out, your account remains accessible for withdrawal purposes only. All promotional communications are suspended automatically for the duration of your time-out.
If you need a longer break, poi888's self-exclusion tool closes your account for a minimum of six months, with options extending up to five years or permanently. Self-exclusion is irreversible for its duration — it cannot be lifted early — ensuring the protection is genuine rather than nominal.
Enable optional on-screen prompts that appear at intervals you choose — every 30, 60, or 90 minutes — displaying how long you have been playing and how much you have wagered in the current session. These neutral, factual reminders help you stay in control without disrupting gameplay unnecessarily.
Our support team is available 24 hours a day, 7 days a week, in both English and Indonesian. Any member who contacts us with concerns about their gambling behaviour is connected with a trained responsible gaming advisor who can activate protective tools immediately and provide referrals to qualified counselling services.
Responsible gaming means approaching betting as a form of entertainment with a clearly defined budget and time allocation — not as a means of generating income, recovering financial losses, or escaping personal problems. At poi888, we define responsible gaming as playing within limits you have chosen in advance, remaining fully aware of the risk involved, and stopping or seeking help the moment gambling stops feeling fun.
Online betting — whether on BRI Liga 1 football matches, international events like the EPL or Champions League, or game products such as togel (Indonesia's traditional numbers lottery) and live casino — carries inherent financial risk. No betting strategy guarantees a profit over time, and the house edge exists across all products. poi888 is transparent about this reality because we believe informed players make healthier decisions.
A responsible gaming approach typically involves three habits: setting a fixed budget before each session and treating it as money spent on entertainment rather than an investment; taking regular breaks rather than chasing losses in extended sessions; and treating any winnings as a bonus rather than a reliable expectation.
poi888's Position: We do not want your money if keeping it means causing you harm. Our business model depends on members who enjoy betting sustainably over the long term, not on extracting short-term value from members in distress. Every responsible gaming tool we offer reflects that commitment.
Problem gambling — sometimes called gambling disorder — develops gradually and is not always easy to identify from within. It affects people across all income levels, ages, and backgrounds. The following warning signs may indicate that gambling has moved from a pastime to a problem:
If any of the above applies to you or someone close to you: Please contact the poi888 support team immediately. Our trained advisors can activate protective tools on your account within minutes and can refer you to qualified professional support at no cost to you.
All poi888 responsible gaming tools are available directly from your account settings panel. No additional verification is required to activate them — they can be switched on immediately at any time of day. Here is a quick guide to each tool:
Deposit Limits
Navigate to Account Settings → Responsible Gaming → Deposit Limits. Select a daily, weekly, or monthly limit and enter the maximum Rupiah amount you are comfortable depositing within that period. The limit is applied immediately. If you wish to reduce an existing limit, the reduction takes effect instantly. If you wish to increase a limit, a mandatory 7-day waiting period applies before the higher cap becomes active.
Loss Limits
A loss limit caps the maximum amount you can lose within a defined period, regardless of how many deposits you make. Navigate to Account Settings → Responsible Gaming → Loss Limits. Reductions are immediate; increases require a 7-day waiting period.
Session Time Limits
Set a maximum session duration (e.g., 2 hours per day) after which you will be automatically logged out. Navigate to Account Settings → Responsible Gaming → Session Limits. You will receive an on-screen warning five minutes before your session limit is reached.
Time-Out
For a short break from the platform, select a time-out period of 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out, you cannot place bets or make deposits. Withdrawals remain available. To activate: Account Settings → Responsible Gaming → Take a Time-Out.
Self-Exclusion
For a longer-term or permanent break, self-exclusion closes your account for a minimum of 6 months, or for 1 year, 2 years, 5 years, or permanently. Self-exclusion cannot be reversed before the selected period expires. All marketing communications are stopped permanently. To activate: Account Settings → Responsible Gaming → Self-Exclude, or contact our support team directly.
Prefer to speak to someone first? If you would prefer to activate any responsible gaming tool through our support team rather than via your account settings, our advisors are available 24/7 via live chat and can make all changes on your behalf immediately. Contact us at [email protected] (plain text — not a clickable link).
poi888 enforces a strict 21+ only policy across all products. We verify the age of every member during the KYC process before any real-money activity is permitted, and we conduct ongoing reviews to identify any accounts where age may have been misrepresented at registration.
If you share a device or a household with individuals under the age of 21, we strongly recommend the following measures to prevent access to the poi888 platform:
If you suspect that a minor has accessed or registered an account on the poi888 platform, please report it to our support team immediately. We will investigate and act without delay.
For the vast majority of poi888 members, betting remains an enjoyable leisure activity. The following practical guidelines help ensure it stays that way:
All tools are available instantly in your account settings. Select a tool below to learn how to activate it:
poi888 strictly prohibits access by individuals under the age of 21. Age is verified for every account before real-money play is permitted.
Our responsible gaming advisors are available every day of the year, including all Indonesian public holidays.
The questions on the right are adapted from the Problem Gambling Severity Index (PGSI), a validated clinical screening tool used by gambling health professionals worldwide. Reflect honestly on each question with reference to your betting activity over the past 12 months.
If you answer "sometimes", "most of the time", or "almost always" to three or more of these questions, we strongly encourage you to contact the poi888 support team or a qualified gambling counsellor. This questionnaire is not a clinical diagnosis — it is a starting point for an honest self-reflection.
Read Our FAQ for More GuidanceHave you bet more than you could really afford to lose in the past 12 months?
Have you needed to gamble with larger amounts of money to get the same level of excitement?
Have you gone back to try to win back money you had lost — a pattern sometimes called "chasing losses"?
Have you borrowed money or sold anything to fund your gambling activity?
Have you felt that you might have a problem with gambling — even if only occasionally?
Has gambling caused you any health problems, including stress or anxiety?
Have people in your life criticised your betting or told you that you have a gambling problem?
Has your gambling caused any financial problems for you or your household?
Have you ever felt guilty about the way you gamble or about what happens when you gamble?
If you answered yes to several of these questions, please contact our support team or visit a qualified gambling support service. You do not need to wait until gambling feels completely out of control — early intervention leads to the best outcomes.
If you are concerned about your gambling, taking action sooner rather than later makes a meaningful difference. Here is how to get started.
Recognise that you may have a problem. This is the hardest step — and the most important one. You do not need to be certain before reaching out.
Reach our 24/7 live chat or email [email protected]. Ask to speak with a responsible gaming advisor. Your conversation is strictly confidential.
Our advisor will help you activate the most appropriate tool — whether that is a deposit limit, a time-out, or a full self-exclusion — immediately during your conversation.
poi888 can provide referrals to qualified gambling counsellors and mental health professionals. Professional support significantly improves long-term outcomes for problem gamblers.
Review our full Terms & Conditions, read our Privacy Policy, or browse the FAQ for quick answers about your account, payment methods, and platform features.